myITprocess technical reference guide
myITprocess is a strategic advisory platform that helps MSPs identify technology risks and improvement opportunities, build actionable IT strategies, and communicate recommendations to clients. Through standards-based assessments, lifecycle management insights, roadmap planning, budgeting, and client-facing reporting, the platform supports vCIO services and helps align technology investments with business goals.
This guide covers the platform's hosting infrastructure, allowlisting requirements, browser compatibility, and data retention policy.
Hosting and regions
myITprocess is a fully cloud-based solution. All data and functionality are hosted and managed in secure cloud infrastructure, eliminating the need for on-premises software installation or maintenance.
The platform is currently hosted on the following server:
| United States | new.live.myitprocess.com |
IP addresses and allowlisting requirements
To ensure uninterrupted access to myITprocess, your network administrator may need to allowlist the following domain and IP address in your organization's firewall, web filter, proxy server, or security appliance. This is especially common in managed service environments where outbound traffic is restricted by default.
| Domain | new.live.myitprocess.com |
| Outbound IP | 20.75.104.242 |
Browser support
myITprocess is a web-based application designed to work with all major modern browsers.
Supported browsers
- Google Chrome (recommended)
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
Unsupported browser
- Microsoft Internet Explorer
Data retention policy
myITprocess retains customer data for 90 days following the cancellation or termination of a subscription. During this window, customers can reactivate their account and regain access to their existing data. After 90 days, data is permanently deleted from the platform in accordance with contractual obligations. This deletion applies to all customer data held within the platform.
