What is the Standards Library?

The Standards Library is a repository for technology best practices. Questions listed here guide the Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO) towards customer alignment. Sections, categories, and questions define the hierarchy of this library. These can be edited, rearranged, or removed at will.

NOTE  This is the master list and anything edited in the default Standards Library will carry over when you create new reviews.

The organizational structure of best practices starts with sections at the highest level. Then, it drills down to categories that contain questions:

  • Questions are specific Yes/No best practices assigned to a given category. Every question's wording should align with a standard or best practice to increase efficiency for the TAM. A Yes needs to indicate standard alignment while a No requires remediation.
  • Categories group questions together; for example, a category named Wireless would contain questions about WPA2, AES, and password strength.
  • Sections are the highest level and are used to group categories. For example, a section labeled Core Infrastructure may contain categories such as Wireless, Cabling, Firewall, and Network Switches.

The Standards Library also has individual organization templates that can be manipulated at the section and category level to suit the organization’s needs. Each organization has their own template based on the selected best practices a Technology Success Provider (TSP) wants to offer. The sections, categories, and questions may be identical to the Standards Library but items can be added and subtracted as necessary. You can add and subtract sections and categories for individual organizations but cannot add and subtract individual questions. (The reason behind this is to encourage standardization. All organizations should have your chocolate cake, and while every organization may not have a print server, every organization which does should have the same print server equipment.) Changes in an organization template will not affect the Standards Library. The changes will affect only that individual organization.

For more information, see Standards Library

Standards Library Training

NOTE  Menu options and the look and feel have changed; however, functionality remains the same.