About the Standards Library
The Standards Library is a centralized repository of technology best practices and institutional knowledge. This area of myITprocess provides a structured set of questions that guide the Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO) in aligning customer environments to defined standards. By capturing key information about an organization’s IT environment, the library helps prevent recurring issues that stem from undocumented common knowledge or informal practices.
The Standards Library is the master list. Any changes made to the default library carry over to newly created reviews.
The library is organized hierarchically into sections, categories, and questions. These elements can be edited, rearranged, or removed as needed.
For more information, refer to Using the Standards Library.
Standards Library structure
Sections
Sections, which group related categories, are the highest level of the structure.
EXAMPLE A Security section may include categories such as Anti-Virus and Firewall.
Categories
Categories group related questions within a section.
EXAMPLE A Firewall category may include questions about how firewall should be configured.
Questions
Questions are specific yes/no best-practice checks assigned to a category. Each question should align with a defined standard to improve TAM efficiency.
- Yes indicates standard alignment.
- No indicates remediation is required.
EXAMPLE Question text: Is the firewall configured for stateful packet inspection?
Organization templates
In addition to the Standards Library, individual organization templates can be created and customized at the section and category level to meet specific organizational needs. Each organization has its own template based on the best practices a Technology Success Provider (TSP) chooses to offer.
While sections, categories, and questions may mirror the Standards Library, sections and categories can be added or removed as needed. Individual questions, however, cannot be added or removed. This limitation encourages standardization. While not every organization may require every category (for example, a print server), those that do should be evaluated against the same set of best-practice questions.
Changes made to an organization’s template affect only that organization and do not impact the master Standards Library.
