Device Lifecycle Management
With Device Lifecycle Management available now in myITprocess, you are able to manage the complete lifecycle of a device, from procurement to disposal. You can view warranty and device lifecycle information from HP, Lenovo, Dell, Acer, Sonicwall, Datto Networking, and Cisco Meraki.
Prerequisites
You need to set up necessary integrations to bring in devices for a warranty lookup. Refer to the following articles:
Ensure you have mapped myITprocess organization to the corresponding organization in the data source.
The configuration must have the Manufacturer and Serial Number fields duly filled in IT Glue in order for the warranty lookup to work.
Warranty dates for Cisco Meraki, SonicWall and Datto Networking are pushed into myITprocess instantly on the page load.
Warranty Lookup for Dell, HP, Lenovo, and Acer are synced to myITprocess every 24 hours for the initial pull. If you’ve renewed the warranty for these devices and want this data to be updated in myITprocess, click Sync button.
Configuration list from IT Glue synced into myITprocess on the fly with possible 15 min drafts.
Configuration deduplication
As you can have the same configuration managed through your networking service and IT Glue, we conduct the configuration deduplication based on unique serial number.
If information is missing in the first priority source, we reflect the data that we got from the second priority source or we leave it blank.
| myITprocess Field name | P1 Source | P2 Source |
|---|---|---|
| Device name | IT Glue | Vendor |
| Type | Vendor | IT Glue |
| Manufacturer | Vendor | IT Glue |
| Model Vendor IT Glue | Vendor | IT Glue |
| OS | IT Glue | |
| Purchase Date | myITprocess | IT Glue |
| Device Age | myITprocess | |
| Expiry Date | Vendor | IT Glue |
| Warranty Status | myITprocess | |
| End of Life | myITprocess | |
| RAM | IT Glue | |
| CPU | IT Glue | |
| Contact | IT Glue | |
| Locations | IT Glue | |
| Asset Tag | IT Glue | Vendor |
| Licenses | Vendor | |
| Firmware | Vendor | |
| IP Address | Vendor | IT Glue |
| MAC Address | Vendor | IT Glue |
Managing device lifecycle in myITprocess
As soon as your integrations are set up, myITprocesss will automatically enrich Device table with warranty information from the vendors.
To review the device statistics:
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To review the device statistics, go to Home page and find Device Warranty Lookups widget. It will give you a short summary of devices grouped by statuses.
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When you click on the widget, it will open a table with detailed information about devices for each mapped organization.
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Select organization from the dropdown menu on the top of the page to see the data.
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You can now manually refresh the warranty status of your devices. Just click Sync at the top of the device list and we will automatically update the warranty statuses for your workstations. The sync runs in the background. You do not have to stay on the page. Keep in mind that you can only run manual sync once in eight hours.
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You can manage the data in the table by filtering the columns.
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To see the configuration details, click the row. It will open the sidebar with configuration details.
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We conduct warranty lookup automatically based on the serial number. You will find expiry date marked with the manufacturer logo added to the table after the lookup.
If the logo is missing in the row, it means that we were unable to get the expiration date from the vendor and use the data that you have documented in IT Glue.
Creating a Recommendation
You can create a recommendation for the device listed on the Device Warranty Lookup page .
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Select the row of the device for which you wish to add a recommendation.
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Select the recommendation template from the Recommendation section in the right panel.
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Click Create to add the recommendation.
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To add multiple devices, select the checkbox in the row for the devices and click the Create Recommendation button.
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You can add configurations from different sources to one recommendation. Select the source you want to add configuration from, search for it, change the source from the dropdown list and repeat the step.
Settings
To act on time, you can set up Device Warranty Status change. Go to Account Settings – Warranty tab and select how many days before the device’s warranty expires the status would change from Supported to Due Soon.
