Device Lifecycle Management overview

With Device Lifecycle Management available in myITprocess, you are able to manage the complete lifecycle of a device, from procurement to disposal. You can view warranty and device lifecycle information from HP, Lenovo, Dell, Acer, Sonicwall, Datto Networking, and Cisco Meraki.

Prerequisites

You need to set up necessary integrations to bring in devices for a warranty lookup. Refer to the following articles:

Ensure you have mapped myITprocess organization to the corresponding organization in the data source.

The configuration must have the Manufacturer and Serial Number fields duly filled in IT Glue in order for the warranty lookup to work.

Warranty dates for Cisco Meraki, SonicWall and Datto Networking are pushed into myITprocess instantly on the page load.

Warranty Lookup for Dell, HP, Lenovo, and Acer are synced to myITprocess every 24 hours for the initial pull. If you’ve renewed the warranty for these devices and want this data to be updated in myITprocess, click Sync button.

Configuration list from IT Glue synced into myITprocess on the fly with possible 15 min drafts.

Configuration deduplication

As you can have the same configuration managed through your networking service and IT Glue, we conduct the configuration deduplication based on unique serial number.

If information is missing in the first priority source, we reflect the data that we got from the second priority source or we leave it blank.

myITprocess Field Name P1 Source P2 Source
Device name IT Glue Vendor
Type Vendor IT Glue
Manufacturer Vendor IT Glue
Model Vendor IT Glue Vendor IT Glue
OS IT Glue  
Purchase Date myITprocess IT Glue
Device Age myITprocess  
Expiry Date Vendor IT Glue
Warranty Status myITprocess  
End of Life myITprocess  
RAM IT Glue  
CPU IT Glue  
Contact IT Glue  
Locations IT Glue  
Asset Tag IT Glue Vendor
Licenses Vendor  
Firmware Vendor  
IP Address Vendor IT Glue
MAC Address Vendor IT Glue

Managing the device lifecycle in myITprocess

As soon as your integrations are set up, myITprocesss will automatically enrich the device table with warranty information from the vendors.

To review the device statistics, complete the following steps:

  1. From the top navigation menu, click Home.

  2. Locate the Device Warranty Lookups widget, which provides a short summary of devices grouped by statuses.

  3. Click the widget to open a table with detailed information about devices for each mapped organization.

  4. Select an organization from the drop-down menu at the top of the page to see data from that organization.

  5. You can now manually refresh the warranty status of your devices. Click Sync at the top of the list of devices, and myITprocess will automatically update the warranty statuses for your workstations. The sync runs in the background. You do not have to remain on the page.

    NOTE  You can run a manual sync once every eight hours.

  6. You can manage the data in the table by filtering the columns.

  7. To see the configuration details, click the row. It will open the sidebar with configuration details.

  8. myITprocess conducts warranty lookup automatically based on the serial number. You will find the expiry date marked with the manufacturer logo added to the table after the lookup.

    If the logo is missing in the row, it means myITprocess was unable to retrieve the expiration date from the vendor and is instead using the data that you have documented in IT Glue, if applicable.

Exporting results

You can export the table in the Device Warranty Lookup page to an Excel workbook or as a PDF document with all your current settings applied, including column selections, filters, sorting, and search.

Complete the following steps:

  1. Click Export in the upper-right corner of the page.

  2. To export the data as a PDF document, click Export as PDF. To export the data to an Excel workbook, click Export as Excel. The file is downloaded to the default download location on your local device.

Creating a recommendation for a device

You can create a recommendation for a device listed on the Device Warranty Lookup page as follows:

  1. Click the row of the device for which you wish to add a recommendation.

  2. In the Recommendations section in the pane that opens on the right side of the page, click Create Recommendation.

  3. Select either New recommendation to create a recommendation from scratch, or select a recommendation from the template library. Refer to Creating initiative and recommendation templates.

  4. You can add configurations from different sources to one recommendation. Select the source you want to add the configuration from, search for it, change the source from the drop-down list, and repeat the step.

To create recommendations for devices in bulk, select the checkboxes next to the applicable devices, and click Create Recommendation in the upper-left corner of the page. To select all devices at once to create recommendations for, select the checkbox in the list header.

Settings

To act on time, you can schedule Device Warranty Status changes. In the Warranty tab on the Account Settings page, select how many days before the device’s warranty expires that the status will change from Supported to Due Soon.