Kaseya Spring Release: myITprocess

New features and enhancements

Microsoft Licensing Usage Report in QBR Report Builder

The Microsoft License Usage Report is a step further to enhance existing comprehensive QBR reports. The report provides insights into Microsoft license usage. This makes sure MSP's client accounts are properly licensed, and if there are any identified gaps, the stakeholders can facilitate discussions on budgeting for additional licenses during the reporting process. This enhancement ensures better compliance, cost planning, and strategic IT management for MSP's clients.

For more information, see Microsoft Licensing Usage Report.

Business Notes in the QBR Report Builder

Business Notes in the QBR Report Builder helps MSPs bridge the gap between technical data and executive understanding — by adding human context, strategic insights, and clarity to every report.

• Non-Technical, Business-Friendly Commentary: Craft summaries and insights in plain language to help decision-makers understand the “why” behind the metrics.

• Rich Formatting Tools: Use text formatting, tables, and images to create polished, structured, and visually engaging business narratives.

• Elevate Every QBR: Transform technical reports into strategic conversations by embedding clear, compelling context directly into the QBR flow.

With Business Notes, you go beyond reporting — you tell a story that drives alignment, trust, and better business decisions.

For more information, see Business Notes.

Device Lifecycle Management - Enhancement

We are excited to add two more vendors to our Hardware Warranty lookup feature – SonicWall and Datto Networking Devices are now a part of Device Lifecycle Management in myITprocess

With new SonicWall and Datto Networking integrations, Device Lifecycle Management in myITprocess gives MSPs deeper visibility into device health, licensing, and replacement timelines.

• Automated Warranty and Age Tracking: Pull in warranty expiration dates and calculate device age to proactively manage renewals and ensure compliance.

• Actionable Roadmap Integration: Easily convert aging or unsupported devices into roadmap recommendations — and track them through budget discussions and approvals.

• Stronger QBR Strategy: Use lifecycle insights to justify upgrades, drive hardware refresh planning, and deliver data-backed recommendations to clients.

Turn device data into strategic decisions that reduce risk, improve client infrastructure, and create new service opportunities.

How to set up SonicWall Integration: See this topic.

How to set up Datto Networking Integration: See this topic.

New feature

We are excited to announce that Acer Warranty Lookup is now available for users. With this feature you can effectively manage your Acer devices. It provides you with data on the License Expiration Date, End-of-Life date as well as devices’ age.

New features and enhancements

Datto Antivirus Executive Report is now a part of QBR

Antivirus metrics are populated by Datto EDR, so there is no need for the additional setup – just make sure that you have Unified Login enabled and you mapped Datto ERD organization to myITprocess organization.

Datto Antivirus Executive Report gives visibility into how effective you are protecting your client’s environment. The metrics available are the following:

• Number of agents that have antivirus running

• Number of alerts and quarantined files

• Active and deployed agents timeline

• Alerts timeline

Device Age is now added to the Device Warranty Lookup

You can now track the age of the assets and create recommendations to replace the asset based on how old it is.